Attitude Is Everything
Manchester Academy works with Attitude is Everything specifically to improve Deaf and disabled people's access to live music by working in partnership with audiences, artists and the music industry. In 2012 we were awarded the Attitude is Everything Bronze Award for our work with deaf and disabled customers and staff. In the same year, we won the National Union of Students Access Challenge award. We have continued to work closely with Attitude is Everything and due to improvements in our services, we have recently been accredited with a Silver Award.
If you are interested in the work Attitude Is Everything does, then please visit their website to get involved or donate - www.attitudeiseverything.org.uk
Access Requirements Form
Customers with access requirements are advised to purchase a ticket for the gig. Once
you have purchased a ticket, you should then fill out an Access Requirements form.
This form can found here, by contacting our Helpdesk on
0161 275 2930
Letting us know your access requirements in advance will ensure your needs are met. We will require PIP/DLA copies to be emailed over to us. These will all be handled in compliance with GDPR.
Please Note: this form is also to be filled out by people with temporary access requirements, such as broken legs, pregnancy etc.
Access Address Book
Manchester Academy run an Access Address Book. The Access Address Book is a database in which we store customers’ access requirements. If you choose to have your information added to the address book you will only need to fill out the Access Requirements Form once. Once you have bought tickets for shows in the future, you will simply need to contact our Helpdesk team to let them know the gig you are attending. We will then ensure your access requirements are passed onto the Duty Manager.
If you would like to be added to our Access Address Book, please select the appropriate answer when next filling out the Access Requirements Form.
If you require any more information on the Access Address Book, please contact our Helpdesk team on 0161 275 2930 or by emailing email@example.com
Companion Ticket Scheme
- Deaf and disabled customers, who would be unable to attend a gig without assistance, are entitled to a free ticket for their 'Personal Assistant/Companion'.
- Once you have purchased a ticket, you should then fill out an Access Requirements Form.
- The Access Requirements form will ask you to state if a personal assistant ticket is needed.
- If you state you require a personal assistant, a Guest ticket will be issued to you. Personal Assistant tickets can be collected on the evening of the gig from the Box Office (Academy 1 Box Office for Academy 1 and the Students’ Union Helpdesk / Reception for Academy 2, 3 and Club Academy venues).
Please note that our staff are not trained to lift or carry people who may need help or to assist with personal or medical needs. We provide a free personal assistant ticket in order that customers with these needs may be able to attend.
For any queries regarding our 2 for 1 ticket scheme, please contact our helpdesk on 0161 275 2930 or by emailing firstname.lastname@example.org
Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be downloaded above or by contacting our helpdesk team on 0161 275 2930 or by emailing email@example.com
USE OF STROBE LIGHTING / STROBOSCOPIC LIGHTING EFFECTS AND OTHER STAGE EFFECTS
Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venues.
We operate an early entry service for our Deaf and disabled customers. We ask you to report to the Box Office 10 to 15 minutes prior to the advertised door time and security will ensure that you are fast tracked passed the queue and get first access into the venue. Please contact our helpdesk on 0161 275 2930 or by emailing firstname.lastname@example.org if you have any queries regarding this service.
On The Night
Customers who have filled out an access requirements form should report to the box office on the night of the gig. Our box office staff will be able to provide any access information you may need, and will ensure every effort is made to meet your requirements.
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so we strive to adhere to the following standards and guidelines:
This website conforms to the Double-A level of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 1.0. These guidelines explain how to make web content more accessible for people with disabilities, as well as people without disabilities in certain situations, such as people using a slow Internet connection, people with "temporary disabilities" such as a broken arm, and people with changing abilities due to aging. Conformance with these guidelines will help make the web more user friendly for all people.
All text content on this website uses relative font-sizing which can be increased or decreased using the text-size options in your browser. Most browsers also support the use of ctrl + and ctrl - keyboard shortcuts.
Sometimes, despite our best efforts, there may be on occassion areas of the website that fall outside the intended quality levels we aim for. Should you experience any difficulty in accessing our website, or should you simply wish to report an error or incorrect information, please don't hesitate to contact our web team