Wondering where your tickets are?
Tickets booked more than 14 days in advance of the event should reach you at least 7 days before the event unless they are being collected from the venue. Where tickets are booked within 14 days of an event and are being posted, they should reach you at least 2 days before an event.
View Your Order Status
Simply enter the reference numbers we sent you on your confirmation email.
- If you select the e-tickets option your tickets are sent as an attachment on your confirmation email.
- During busy periods confirmation emails can take up to 24 hours to arrive if you don't receive yours within this time please contact Customer Services.
Got a Manchester Academy account?
You can access your full order history by signing in and selecting the Order Tracking tab.